DocVera SignForge
Self-hosted web app
Open to work
Hi, I'm Edson.
Full-stack developer and product support engineer. I build the apps I'd want my own team to have.
- Now
- Product Support Engineer II at Concentrix
- Based in
- The Philippines, working remotely
Selected work
More projects
- View
Agentim.ai
Zendesk app
- View
Officely AI
Zendesk app
- Delivered
Peele Zendesk Theme
Zendesk help center theme
- Delivered
Zendesk Jira Integration
Zendesk app
- Delivered
Bulk Ticket Manager
Freshdesk app
- Delivered
Signature Studio
Freshdesk app
- View
Bulk Attachment Download
Freshdesk app
- Delivered
Macro GPT App
Zendesk app
About
I'm Edson, a full-stack engineer focused on support tools, automations, and the small details that make daily work easier.
- 1
Find
The slow click or messy handoff.
- 2
Simplify
Remove steps first.
- 3
Build
Ship inside the help desk.
- 4
Improve
Watch usage, fix rough edges.
Experience
2025 – Now
Product Support Engineer II
ConcentrixCurrent
Increased agent efficiency by 25% through Zendesk and Freshdesk app rollouts
2022 – 2025
Developer
BlinkCX
Built REST API integrations that kept front-end and back-end in sync at scale
2024 – 2025
Independent Contractor
Freelance
Shipped 5+ production apps with AI workflows — 45% engagement increase
Tools I use
Support
- Freshdesk
- Zendesk
- CRM
- Automation
- API Integration
Build
- JavaScript
- TypeScript
- React
- Next.js
- Node.js
- Express.js
AI
- OpenAI
- Google Gemini
- Vector DBs
- REST APIs
- Electron
Data
- PostgreSQL
- MongoDB
- SQL
- AWS
- Firebase
- Serverless
Process
- Git
- CI/CD
- Cursor
- Codex
- Claude
- Full Stack
Let's build something useful.
Open to freelance, contract, and full-time work. I reply within 1–2 business days.