fityra

I'm here to

EDSON.

I turn complex workflows into products people trust.

Full-stack engineer with 4+ years shipping React, Next.js, Node, and AI-integrated tools for real teams.

4+ years8+ productsProduction tested
Review my work Resume
01

Work

Selected
work.

A few shipped tools for Zendesk, Freshdesk, and support teams. Built around real workflow problems, not demo screens.

4 more projects / Zendesk, Freshdesk, and workflow tools

See more work
02

About

I like
useful
software.

I'm Edson, a full-stack engineer focused on support tools, automations, and small product details that make daily work easier.

I care about practical wins: fewer manual steps, cleaner data, faster replies, and tools that hold up after launch.

01

Find

Look for the slow click, broken API, or messy handoff.

02

Simplify

Remove steps before adding new ones.

03

Build

Ship inside Zendesk, Freshdesk, or a custom app.

04

Improve

Watch usage, fix rough edges, and keep it steady.

BasedPhilippines / Remote
NowConcentrix / PSE II
StackReact / Next / TS / Node
Open toFT / Contract / Freelance
03

Experience

Where I've
worked.

Product support, CX tools, freelance builds, and marketplace apps. Mostly practical work for teams that need things to run.

2025Now

Feb 2025 — Present

Current

Product Support Engineer II / Concentrix

Configure, troubleshoot, and ship support tools and AI-powered workflows used by teams across multiple platforms. Work directly with product to resolve issues, keep releases reliable, and improve agent efficiency.

  • Increased agent efficiency by 25% through Zendesk and Freshdesk app rollouts
  • Drove 45% engagement uplift by implementing AI-powered support features
  • Reduced support ticket volume by 40% via automated response workflows
FreshdeskZendeskNode.jsREST APIsOpenAICRM
20222025

Oct 2022 — Feb 2025

Developer / BlinkCX

Built cross-platform web and desktop apps for enterprise CX teams. Worked with product and QA to troubleshoot issues and keep releases reliable.

  • Built REST API integrations that kept front-end and back-end in sync at scale
  • Shipped cross-platform web and desktop apps using React, Next.js, and Electron
  • Collaborated with product and QA to fix issues and stabilize releases
ReactElectronTypeScriptNode.jsREST APIsCI/CD
20242025

Jan 2024 — Jan 2025

Independent Contractor / Freelance

Built 5+ production apps with AI workflows and CRM integrations. Automated support operations for clients on Zendesk and Freshdesk marketplaces.

  • Shipped 5+ production apps with AI workflows — 45% engagement increase
  • Automated CRM and API integrations for faster support operations
  • Implemented AI response automation, reducing ticket volume by 40%
ReactNext.jsOpenAIAPI IntegrationAutomationFreshdesk
04

Stack

Tools I
use.

The stack is grouped by how I use it: support work, product builds, AI features, data, and delivery.

01

Support

Helpdesk apps, CRM workflows, and automation

  • Freshdesk
  • Zendesk
  • CRM
  • Automation
  • API Integration
02

Build

Interfaces, routes, APIs, and app logic

  • JavaScript
  • TypeScript
  • React
  • Next.js
  • Node.js
  • Express.js
03

AI

Useful AI features inside support workflows

  • OpenAI
  • Google Gemini
  • Vector DBs
  • REST APIs
  • Electron
04

Data

Storage, queries, and cloud services

  • PostgreSQL
  • MongoDB
  • SQL
  • AWS
  • Firebase
  • Serverless
05

Process

Version control, AI-assisted coding, and release habits

  • Git
  • CI/CD
  • Cursor
  • Codex
  • Claude
  • Full Stack
Freshdesk/Zendesk/CRM/Automation/API Integration/JavaScript/TypeScript/React/Next.js/Node.js/Express.js/OpenAI/Google Gemini/Vector DBs/REST APIs/Electron/PostgreSQL/MongoDB/SQL/AWS/Firebase/Serverless/Git/CI/CD/Cursor/Codex/Claude/Full Stack/Freshdesk/Zendesk/CRM/Automation/API Integration/JavaScript/TypeScript/React/Next.js/Node.js/Express.js/OpenAI/Google Gemini/Vector DBs/REST APIs/Electron/PostgreSQL/MongoDB/SQL/AWS/Firebase/Serverless/Git/CI/CD/Cursor/Codex/Claude/Full Stack/
05

Ask

Ask a
question.

Ask about my projects, stack, or how I work. It uses the same profile details shown on this site.

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06

Contact

Let's build
something useful.

I'm open to freelance, contract, and full-time work. Send a note about what you're building and I'll reply directly.

Replies in 1-2 business days / Based in PH

Built by hand / 2026